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During the work, various unpleasant situations with guests are possible. Below are some situations you may encounter. What do you think should be done in such situations. Write your opinion, comment, like other people's opinions, discuss.

saved
Ideas
Pros and cons
 
Votes
When paying the bill, it is determined that the guest card is not valid.
 
The guest should try another card if he has one or contact his friends or someone close to send h... more
by Ivana. M
7
 
We need to ask the guest if he has any other cards if not, he needs to pay with other payment met... more
by Lovro P.
4
 
The guest should be asked if he can pay cash, if he has another card or some other source of money.
by Lana V.
4
 
I would ask if guest have any other card to pay the bill or to pay with cash.
by Ana T.
6
 
Ask him to get money from someone or call the bank
by Sandro B.
4
 
Tell him that he has to pay, if he hasn't got any ways to pay, tell him to go to the nearest bank... more
by I
2
 
I'd ask for another method of payment. If there isn't, I'd recommend him to call someone to bring... more
by Kristina J.
4
 
Try again and if it doesn't work, I'd ask him to pay with cash.
by by Sandra M.
2
 
Tell him to go to the bank and get some money.
1
 
Ask the guest if they have another card with them or any other paying method they can use. If not... more
by Luka Č.
1
 
Ask the guest if they have another card and then try to use the other card.
by Petra J.
1
 
Employ him till he repays his favour
by Diego
 
We need to give the guest time and space to call their bank or to find a way to get some money. I... more
by Ana B.
1
 
We need to ask the guest if they have any other card they can use or any other method of payment.
by David V.
 
We need to ask if they have another card and if they don’t have it, We need to ask them to pay wi... more
by Nika G.
 
Do you have another card with you?
by Turgut(fatihözler)
1
 
I would advise him to call the bank
by gökhan(fatihözler)
 
I will inform about this to the client and i will ask him other card, if not, then the client wil... more
by Anton(fatihözler)
 
Suggest using a different card and politely explain that the curent card is not working
by Sara P.
 
We will inform him/her about other paying methods
by Cansu O(Melek Sevinç)
 
We will kindly ask him if he has another credit card on him because the one he is using is not va... more
by Bora B(Melek Sevinç)
1
Vote
karla
The guest complains about the excessive noise made by the guests in the room next to his.
 
We will apologize to the guest and promise that this will not happen again. We will warn guests ... more
by Ana S.
5
 
I would nicely ask that guest to be quiet because their noise interrupet other guest.
by Ana T.
7
 
We can ask the guest from what room the noise was coming from and then talk to that guests about ... more
by Lovro P.
3
 
I'd kindly tell the guest in the next room to quiet down.
by Kristina J.
3
 
I would offer to replace guest in other room or ask other guest to be little quiet.
by Adrijana R.
5
 
I would say to the guest that someone from the hotel staff is going to check the room next to his... more
by Maria P.
3
 
I would apologise and see who is making all the noise.
by by Sandra M.
2
 
Sincerely apologize and tell the guest that you will ask the others to make less noise.
by Laura M.
1
 
Appologise to the guest and politely ask the other guest(s) who are making the noise to stop.
by Antonia B.
1
 
I apologize to the guest who complained and warn the guest who made noise
by Turgut
 
We will warn the guest who made noise and apologize to the guest who was disturbed.
by malika(fatihözler)
 
I apologize to the guest and ask hi neighbors not to noise
by Anton(fatihözler)
 
I would apologize to the guest that told me the problem, and i would ask the guests that are maki... more
by Iris S.
 
We apologize for the guests next door, go in and see if theres is something that we can do to eli... more
by Sara P.
 
We kindly inform the guest that making noise is against the hotel rules
by Cansu O(Melek Sevinç)
 
First of all,we must apologise for the inconvenience of the situation and ask the guests if they ... more
by Batuhan G.(Melek Sevinc)
 
2
Vote
karla
matea
The guest complains at the front desk that his precious watch disappeared from the room while he was having dinner.
 
Say sorry to the guest, check the security cameras or call the police.
by Martina R
6
 
We will check with security at the front doors and security cameras and get back to him with info... more
by Lorena Š.
2
 
Check footage and call police if needed.
by Antonija K.
1
 
check footage and if there is evidence of someone stealing it call the police
by matea m.
1
 
Check hotel footage and check with staff if they saw anything suspicious.
by Lara C.
1
 
Ask service or security to look at the footage and try to find where it was lost or who stole it.
by Vedran J.
1
 
I'll say you're going to check the footage and we can find out who's logged in through the key sy... more
by Turgut(fatihözler)
 
I apologize to the guest, review the cameras and call the police, if it necessary
by Anton(fatihözler)
 
We check the footage, ask around the staff and kindly apologize while reassuring the guests that ... more
by Sara P.
 
We will inform he security staff , check the cameras and call the police to the scene as soon as ... more
by Ece N.K( Melek Sevinç)
 
We must apologise for the loss of item and investigate the situation in no time
by Bora B(Melek Sevinç)
1
Vote
karla
The water pipe in the room broke, the guest's personal belongings were destroyed and he sets the conditions that the staff must meet, otherwise he threatens to sue.
 
We need to apologise for their belongings. The hotel needs to pay for the damage. It’s no one’s f... more
by Karla P.
4
 
Get him another room and pay for his stuff
by Sandro B.
2
 
I'd call someone to estimate the damage and fix the pipe, then pay out the value of the items to ... more
by Kristina J.
2
 
We should apologize and pay for all the destroyed stuff the guest has lost. We talk with the gues... more
by Maria D.
 
We should apologize to the guest, get him a new room and pay for all his stuff that was destroyed.
by Barbara R.
 
odaya kimin girip çıktığı belli edilecek ve size haber verilecektir
by gökhan(fatihözler)
1
 
We must apologize to the guest, move it into another number and refund him the stuff
by Anton(fatihözler)
 
We shift him to another stay and pay for the damage.
by Sara P
 
You can persuade the hotel guest to use its spa, massage and aquapark areas free of charge.
by by Cansu O (Melek Sevinç)
 
You can give a key to another room with the same standard
by Cansu O (Melek Sevinç)
1
Vote
karla
The guest comes to the reception and says he lost the keys to the room. There are no more spare keys at the reception.
 
Give guest another room until you find his keys.
by Daniel D
5
 
We should call handyman to open the door so the guest can come in his room.
by Martina R
5
 
We should apologize to guest and give him a new room. Since the guest lost the key we need to ord... more
by Gabriella K.
 
Give guest a spear key and find original.
by Veronika M.
 
We should apologize and help the guest find the key. While the key is being found we should give ... more
by Maria D.
 
I will ask for a handyman to open the door so that the client was able to enter his room
by Anton(fatihözler)
 
We call the adequate staff to open the door with their spare keys and assign the cleaners to find... more
by Sara P.
 
You can give a key to another room with the same standards
by Cansu O(Melek Sevinç)
0
Vote
The hotel guest ordered a wake-up call to go on a paid trip. The receptionist from the night shift did not wake the guest and the guest missed the trip. An angry and disappointed guest seeks a solution.
 
We will apologize and promise that this will not happen again.
by Katarina Lj
3
 
We will apologize to the guest and book him a new trip at the expense of the hotel.
by Ivana M.
3
 
We need to apologise for mistake and offer him paid lunch or something to make up. we can also of... more
by Karla P.
1
 
We need to apologize, offer to book next first flight for him and pay for it.
by Patricia Š.
 
you need to apologize to the guest and say that this will not happen again
by Anton.(fatihözler)
 
We should apologise and try to fix the situation by offering him free trip with the same standards
by Bora B(Melek Sevinç)
1
Vote
Ella
When charging the bill, the guest does not accept the bill item for the mini-bar.
 
We will check the bill and investigate the situation. If there was a mistake we will apologize t... more
by Ana S.
4
 
Be patient and tell him everything he has ordered, if he does not want to pay, give him a warning.
by Ivan B.
3
 
I'd tell the guest if they don't pay the bill we're going to have to call the police.
by Kristina J.
1
 
I would apologize and if we didn't have a room available, I would offer a hotel nearby.
by Ella S
 
We should apologise if there is any mistake and check the bill in detail.If the guest is wrong w... more
by Bora B(Melek Sevinç)
0
Vote
A guest who was on a business trip who booked a single room for a three-day stay came to the hotel, the hotel did not receive a reservation, and there are no more rooms available in the hotel.
 
We need to apologize and offer the guest accommodation in another nearby hotel.
by Lana V.
5
 
I would apologize and offer guest other hotel and transportation of their luggage.
by Adrijana R.
4
 
Apologise to the guest and ask them if they would like to stay in another hotel nearby. Immidiate... more
by by Luka Č.
1
 
We will apologize, check if there was a problem with a hotel system and try to offer him another ... more
by Lara. C.
1
0
Vote
A group of guests with a leader comes to your reception and it is established that the number of guests does not match the one on the rooming list.
 
Solve the problem by giving them the rooms they need and the hotel will pay.
by Sandro B.
2
 
We will apologize and say that we will solve the problem in the shortest time possible.
by Katarina Lj.
2
 
We should apologize and give them the room that suits them.
by by Gabriella K.
 
Apologise to the them and give them another suitable room, if there is one.
 
We will look into and try to solve the situation by giving the exact number of rooms to the peopl... more
by Batuhan G.(Melek Sevinc)
0
Vote
The guest has booked a seven-day stay at the hotel, after arrival he is dissatisfied with the hotel room, and there are no more available rooms in the hotel.
 
I'd try to make his stay more comfortable by giving him extra services.
by Kristina J.
4
 
We will apologize to guest and ask what is the problem and try to fix the room or offer him anoth... more
by Lorena Š.
 
A guide and interpreter can be called in who can understand the language of the hotel guest and help
by Cansu O (Melek Sevinç)
 
We will look into the situation and offer the guest that some of the facilities are free of char... more
by Ece N.K( Melek Sevinç)
0
Vote
A woman arrives at reception, it's difficult to understand what she is saying and nobody among the hotel staff speak the same language.
 
We will call a translater or try slowly explain everything to lady.
by Dino
1
 
A guide and interpreter can be called in who can understand the language of the hotel guest and help
by Cansu O(Melek Sevinç)
 
There must be a translator in the hotel ready to deal with communication & language problems.
by Bora B(Melek Sevinç)
0
Vote
A guest complains about the poor quality service he received at the hotel.He says he'll never recommend the hotel to the people around him.
 
The service staff can be trained a little more on this subject and the customer can be apologized... more
by Cansu O (Melek Sevinç)
 
We must apologise for the inconvenience and look into the situation to see what the problem is.
by Batuhan G.(Melek Sevinc)
0
Vote
The guest reported damage to the vehicle in the hotel garage, wants to terminate the stay and seeks compensation at the reception.
 
We will apologise to the guest and investigate the situation. If it turns out that someone else d... more
by Mihaela V.
 
Try again, if it is not working then ask them if they have another card or if they can pay with c... more
by Klara J.Š.
0
Vote

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