There are problems at the hotel! Can you solve them? - brainstorming and voting

Keep calm and help your customer!

by Giusy P.

1) Any situation happens to a receptionist the Essential isAnd keep calm and Reflect Clearly to f... more

You gave a good solution, but some guests are often rude. It is not easy to keep calm with these ... more

by Turillo

6

Vote

I agree with you, Susanne Meyer, Alessandro Ruffino and 3 more

Problem Solving

by Paolo Zuppardi

1st Problem: First of all i will speak politely and i ask what's the problem, then i can propo... more

These are a good solutions, I like how you solve the problems

by Laura

5

Vote

Susanne Meyer, Alessandro Ruffino, Turillo and 2 more

When you receive any type of complaint from the customer, try to avoid sounding impolite, you must keep calm and try to handle every situation with great care and professionalism.Furthermore the guest will appreciate and remember your kindness.Particullary: If the guest complains about the dirty ... more

by Jigsaw24SAW

5

Vote

Jigsaw24SAW, Susanne Meyer, Alessandro Ruffino and 2 more

Do the job with passion and profession!.

by Miry

If the customer claims the receptionist has to manage the situation very carefully and profession... more

5

Vote

Susanne Meyer, Alessandro Ruffino, Turillo and 2 more

Always polite!!

by Turillo

1) I apologize for the inconvenience and i propose a repayment about 50% of room rate and the pro... more

I agree with you

by vale g.

3

Vote

Alessandro Ruffino

Giusy

Susanne Meyer

The customer is always right

by Federica

1) First, I apologize for the problem caused and try to talk to the client always so polite, find... more

Hey, Federica ... I agree with you, Propose new choice to the client is very important. In this ... more

by Jigsaw24SAW

2

Vote

Alessandro Ruffino

Jigsaw24SAW

no problem customer!

by vale G.

1 ) I apologize for the inconvenience and immediately showed me immediately available to find a s... more

2

Vote

Alessandro Ruffino

Jigsaw24SAW

Give full attention to the guest and try to resolve its problem.

by Vale S.

1) In this case I offer a course for gift to the guest. 2) I make him wait at the bar of the h... more

2

Vote

Alessandro Ruffino

Susanne Meyer

You have to be kind and always try to give a solution.

by Vera

1) Show concern in what happened to the guest ,use a polite tone and never lose self-control. He... more

2

Vote

Alessandro Ruffino

Susanne Meyer

You have to be always friendly and the first thing what you have to do is listen to the Guest! Say sry and show him that you understand why he is angry. You have to be looking for a solution and try to remove the Problem . The Guest must be happy after the conversation with you !

by Chantal Valentin

2

Vote

Alessandro Ruffino

Susanne Meyer

Be professional!.

by Marika

when a guest complaints of service gone bad: the receptionist must respond calmly and reassure th... more

1

Vote

Alessandro Ruffino

YOU MUST ALWAYS BE Satisfied! Any Both the Reason That pushes a customer complain, the receptionist MUST first of all keep calm and smile, Always listen CAREFULLY Customer maintaining contact visual chat, and Essential show regret for the incident and apologize More Times with the customer, and s... more

by Angelica

1

Vote

Alessandro Ruffino

One solution

by By Laura

1) When the customer complains about the room service request the receptionist must provide for t... more

1

Vote

Alessandro Ruffino